Lauritzen Gardens uses Altru as the system to manage online transactions for things like admissions, special event ticket sales, class registrations, memberships, and donations. While this has made internal operations run more smoothly, we understand it can be unfamiliar and can present some challenges for users. Below are answers to some frequently asked questions.  

How do I register for an online account? 

As a member, you will need to register and create an account with Lauritzen Gardens' online system. You can register your account here. Your username needs to be the email connected with your Lauritzen Gardens membership. If you do not know the email that we have on file, please contact the membership department at (402) 346-4002, ext. 214 or membership@omahabotanicalgardens.org.  

If you are not yet a garden member, use the email to which you will want to receive your enrollment confirmations and email communications. Next, select a secure and unique password and be sure not to share it with others.  

How do I apply my membership discount? 

As a member, you will need to sign in to your account to be able to apply your membership discount. Once you are on the program registration or ticket purchase page, click on "Sign In" in the upper right-hand corner to enter your email and self-selected password. If you have not already registered with Lauritzen Gardens online system, you will need to click "Create an Account" and do that first (see above). You only need to register one time and can then "Sign In" on all subsequent transactions.  

When properly signed in, your email will appear in the upper right-hand corner.  

When do I get my membership discount? 

After you have signed in to your account (see above), our system will recognize you as a Lauritzen Gardens member (assuming your membership is current). Prices shown for tickets and classes are all at the base price. Member discounts will be calculated and applied at the end of the transaction when you are ready to checkout. Please DO NOT checkout if your discounts are not calculating.    

How do I know if I successfully signed up for a program? 

You will receive an email confirmation shortly after completing the checkout process. If the confirmation does not arrive within a few minutes after signing up for the program, we ask that you please check your spam/junk folder. 

If your needs have not been addressed here, click here to email or call (402) 346-4002, ext. 201 and we will connect with you as quickly as possible to help. Please note that these are not monitored 7 days a week.